Frequently Asked Questions

Everything you need to know about the TENŌRE experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.

How do I return or exchange an item?

We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Are your garments true to size?

TENŌRE collections are designed with a modern, tailored fit. We recommend checking the specific size guide on each product page for precise measurements to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options through Klarna and Afterpay.

How should I care for my TENŌRE pieces?

To maintain the longevity of our premium fabrics, we recommend following the specific care instructions on the internal garment label. Most of our luxury pieces benefit from cold washing and air drying.

Do you offer international shipping?

Yes, we ship to over 50 countries. International shipping rates and duties are calculated at checkout based on your destination and local customs regulations.